Carpet Cleaning Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Harringay provides carpet cleaning and associated services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual, business, or organisation that books or receives services from Carpet Cleaning Harringay.

Company, we, us, our means Carpet Cleaning Harringay, the provider of carpet cleaning and associated services.

Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain removal, end of tenancy cleaning relating to floor coverings, or other related services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Terms means these Terms and Conditions, as amended from time to time.

2. Scope of Services

2.1 The Company will provide the Services agreed with the Customer at the time of booking, subject to these Terms.

2.2 The specific Services, including the type of cleaning, areas to be cleaned, and any additional treatments, will be confirmed at the time of booking and may be further clarified on arrival at the Premises.

2.3 The Company reserves the right to refuse to provide Services where it reasonably considers that the Premises are unsafe, access is unduly restricted, or the requested work falls outside the Companys normal scope of operations.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Companys chosen communication channels as made available from time to time.

3.2 A booking is not confirmed until the Company has expressly accepted it and provided a date and time window for the Service. The Company may, at its sole discretion, require a deposit to secure the booking.

3.3 The Customer is responsible for providing accurate information when making a booking, including the size and type of areas to be cleaned, the condition of the carpets or upholstery, parking availability, and any known hazards at the Premises.

3.4 Any quotation provided by the Company is based on the information supplied by the Customer. If, on arrival, the actual condition or size of the areas to be cleaned is significantly different from that described, the Company reserves the right to adjust the price or decline to carry out part or all of the Services.

3.5 Time slots and arrival times are approximate. While the Company will use reasonable endeavours to attend the Premises within the agreed period, timing may be affected by traffic, prior jobs, or unforeseen circumstances. The Company will attempt to notify the Customer of any significant delay.

4. Customer Obligations

4.1 The Customer must ensure that the Company has safe and suitable access to the Premises at the agreed time, including any keys or access codes that may be necessary.

4.2 The Customer must provide access to electricity and, where required, hot and cold running water for the duration of the Service.

4.3 The Customer is responsible for moving fragile items, valuables, small furniture, and personal belongings from the areas to be cleaned, unless otherwise agreed in writing.

4.4 The Company will not be responsible for damage to items that the Customer has not removed from the work area or that have been left in a fragile or unstable condition.

4.5 Children, pets, and other occupants must be kept away from working areas and cleaning equipment for health and safety reasons.

5. Pricing and Payments

5.1 Prices for the Services will be communicated to the Customer at the time of booking or by prior quotation. All prices are stated in pounds sterling and include applicable taxes unless otherwise indicated.

5.2 The Company may adjust its prices from time to time. Price changes will not affect confirmed bookings unless the scope of work has changed.

5.3 Payment is due on completion of the Service, unless otherwise agreed in writing. For certain jobs, including larger commercial work or end of tenancy cleans, the Company may require full or partial payment in advance or a deposit to secure the booking.

5.4 The Company accepts the forms of payment it makes available from time to time, which may include cash, bank transfer, or card payment. Where applicable, the Customer must ensure that sufficient funds or credit are available.

5.5 If payment is not made on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and may suspend or cancel any further bookings until full payment is received.

5.6 For business Customers, payment terms will be set out on the invoice or confirmed in writing. Failure to pay in accordance with those terms may result in additional charges and recovery action.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving the Company notice within the timeframe specified in this clause.

6.2 For standard residential bookings, the Customer may cancel or reschedule free of charge if at least 24 hours notice is given before the scheduled start time.

6.3 If the Customer cancels or reschedules a booking with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee of up to 50 percent of the quoted price to cover lost time and costs.

6.4 If the Customer fails to provide access to the Premises at the agreed time, or if the Company is unable to carry out the work due to circumstances within the Customers control, this may be treated as a late cancellation and the late cancellation fee may apply.

6.5 For larger or specialist jobs, including commercial work and multi-property bookings, different cancellation terms may apply and will be confirmed at the time of booking.

6.6 The Company may cancel or reschedule a booking at any time if it is unable to provide the Services due to reasons beyond its reasonable control, including staff illness, equipment failure, extreme weather, or access issues. In such cases, any deposit or advance payment will be refunded or reallocated to a new booking date, as agreed with the Customer.

7. Service Standards and Limitations

7.1 The Company will carry out the Services with reasonable care and skill, using suitable equipment, techniques, and cleaning products appropriate for the materials being treated.

7.2 The Customer acknowledges that some stains, odours, and wear may be permanent and cannot be completely removed, and that results will vary depending on the age, type, and condition of the carpets or upholstery.

7.3 The Company does not guarantee complete stain removal, restoration to an as new condition, or the prevention of future staining or wear.

7.4 The Customer is responsible for informing the Company of any known issues with the carpets or upholstery, including previous cleaning methods, use of harsh chemicals, existing damage, shrinkage risks, or colour instability.

7.5 The Company will not be liable for changes in texture, colour, or appearance where such changes arise from pre-existing damage, wear, or inherent characteristics of the material.

7.6 After cleaning, carpets and upholstery may remain damp for a period of time. The Customer must ensure adequate ventilation and should avoid walking on damp carpets or placing furniture back until they are fully dry. The Company is not responsible for damage caused by premature use of the cleaned areas.

8. Damage and Liability

8.1 The Company will take reasonable care when providing the Services. If damage is caused as a direct result of the Companys negligence, the Company will, at its option, repair the damage, arrange for a third party to repair it, or offer fair compensation.

8.2 The Customer must report any alleged damage or issue arising from the Services in writing as soon as reasonably practicable and, in any event, within 48 hours of completion of the work. The Company will not be obliged to consider complaints received after this period.

8.3 The Company shall not be liable for any pre-existing damage, such as wear, stains, burns, pet damage, loose seams, faded colours, or deterioration caused by age or previous cleaning attempts.

8.4 The Company shall not be liable for:

a. Loss or damage arising out of the Customers failure to follow the Companys instructions or recommendations.

b. Indirect or consequential loss, including loss of profits, business, revenue, or goodwill.

c. Any loss arising from events or circumstances beyond the Companys reasonable control.

8.5 Nothing in these Terms shall limit or exclude the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

9. Waste Handling and Environmental Regulations

9.1 The Company will handle and dispose of any waste, including soiled water and extracted debris from carpets and upholstery, in accordance with applicable UK waste and environmental regulations.

9.2 The Customer must not request or require the Company to dispose of waste in an unlawful manner, such as discharging contaminated water into inappropriate drainage or public areas.

9.3 Where waste collection or special disposal arrangements are required due to the nature of the contamination or materials involved, additional charges may apply. These will be communicated to the Customer before such work is undertaken where reasonably possible.

9.4 The Customer remains responsible for the safe disposal of any personal items or rubbish that are not directly generated by the cleaning process.

10. Insurance

10.1 The Company maintains appropriate insurance cover for its activities, including public liability insurance, in line with industry standards.

10.2 Details of the Companys insurance cover may be made available to the Customer upon reasonable request.

11. Complaints and Dispute Resolution

11.1 If the Customer is not satisfied with any aspect of the Services, they should contact the Company as soon as possible to allow the issue to be investigated and, where appropriate, remedied.

11.2 In many cases, the Company may offer to re-attend the Premises to inspect and, if reasonable, re-clean specific areas. This will not be available where the complaint is made outside the time limits set out in these Terms or where the issue arises from factors beyond the Companys control.

11.3 The Company aims to resolve complaints promptly and fairly. If a resolution cannot be reached, the Customer may consider seeking independent advice or using appropriate alternative dispute resolution services.

12. Personal Data and Privacy

12.1 The Company will collect and process personal data about the Customer, such as name, address, and contact details, for the purposes of managing bookings, providing the Services, and handling payments.

12.2 The Company will handle personal data in accordance with applicable UK data protection laws and its internal policies on privacy and data security.

12.3 The Customer is responsible for ensuring that the contact information they provide is accurate and up to date.

13. Variation of Terms

13.1 The Company reserves the right to update or amend these Terms from time to time. Any changes will take effect when published or otherwise communicated to Customers.

13.2 The version of the Terms in force at the time of the Customers booking will apply to that particular Service, unless a change is required by law or regulation.

14. Severability

14.1 If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

15.1 These Terms, together with any written quotation or confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether oral or written.

16. Third Party Rights

16.1 No person other than the Customer and the Company shall have any rights to enforce any term of this agreement under the Contracts Rights of Third Parties Act 1999 or otherwise.

17. Governing Law and Jurisdiction

17.1 These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by the Company.

By proceeding with a booking or using the Services of Carpet Cleaning Harringay, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.